FREQUENTLY ASKED QUESTIONS
What is your return policy?
Due to the nature of the products we sell, we do not currently offer refunds unless a product is found to be defective. Please see our full Return Policy linked at the bottom of our webpage.
What are the shipping options?
We are pleased to offer FREE Standard Shipping for all orders over $150, and a $10 Flat Rate for Standard Shipping (3-8 business days) on all other orders. You are always welcome to upgrade your order to Expedited Shipping (1-3 business days), at an additional cost of $20 at checkout.
Do you offer an option for pick up?
You are absolutely welcome to pick up your products at our office, during regularly scheduled business hours. To do so, just use the code PICKUP at check out to reverse the shipping fees.
Please note, your order will not be ready for pick up immediately. You will receive an email stating your order has shipped when it is ready for pick up. You do not need an appointment to pick up your order.
How long should I anticipate between placing my order and my order being shipped/ready for pick up?
Orders ship twice weekly, on Tuesdays and Thursdays. If you have ordered between these days, your order will be packed and shipped on the next applicable business day. For example, if you place your order on a Friday, your order will be shipped on Tuesday.
Our hours for pick up:
Tuesday: 10am - 5pm
Wednesday: 10am - 5pm
Thursday: 10am - 5pm
Or you can email or call us to schedule a time to pick up!
How will my order ship?
At this time we ship exclusively with Canada Post.
Do you ship internationally?
We do not currently offer shipping outside of Canada.
When will I receive my order?
We estimate 3-8 business days for Standard Shipping, and 1-3 business days for Expedited Shipping within Canada.
Please note: timing is dependant on your location, and can be subject to change based on weather or natural disasters.
What do I do if I never received my order?
If you do not receive your order within 8 business days of having received your Shipping Confirmation email, please email us at LaurenReznickTherapy@gmail.com.
What do I do if I received a defective order?
We stand behind the quality of our products. If you receive a defective product, or a product damaged in shipping, please reach out to us via email at LaurenReznickTherapy@gmail.com within 14 days of having received your order to process a refund. If your product was damaged due to shipping please include photos of the damaged package.
Please note, we are not able to refund the cost of shipping at this time.
How do I make changes to an order I’ve already placed?
If you have not yet received a Shipping Confirmation email and your order has yet to ship, please feel free to contact us via email at LaurenReznickTherapy@gmail.com to make any changes to your order. Once your order has been shipped we are unable to make any changes or refunds.
How do I book an appointment?
You can begin the appointment booking process via the New Client tab at the top of our webpage. One of our staff will be in touch with you once your request is received.
Where are you located?
We are located at 262 Wilson Avenue, Toronto, ON M3H 1S6. Our entrance & parking are located at back of building.
What do I do if my product is out of stock?
If your product is marked as Out of Stock, or you do not see a product you have been searching for, please feel free to sign up for an email notification when the product is back in stock, or email us at LaurenReznickTherapy@gmail.com to inquire as to when it will be back in stock. We are always happy to look into special orders and new products.
What are your hours of operation?
(by appointment only)
Monday : 9am–6pm
Tuesday : 9am–5pm
Wednesday : 9am–5pm
Thursday : 9am–6pm
Friday : 9am–5pm
How do I contact your company if my question isn’t answered here?