FAQs

The Answers to All Your Questions

Our clinic is located at 262 Wilson Avenue (Bathurst/Wilson). Please note that our building is located beside No Frills on Wilson, and our parking lot is adjacent to theirs. Upon your arrival, kindly use our entrance located at the back of the building, facing the parking lot.

Our clinic is open 7 days per week.

Our client care team is available Monday-Friday 9a.m.-5p.m. During this time there would be someone at the front desk to assist you via phone or in person. Outside of these hours it is best to reach out to your therapist directly or send an email to the clinic to be responded to the following morning.

Please note that all therapy sessions are by appointment only. 

If you have any other questions please don’t hesitate to call us at (416) 636-5676, or send us an email LaurenReznickTherapy@gmail.com.

An assessment is typically informal, and used to gain further insights about your child’s specific strengths and areas of need. The therapist will determine goals, and develop a personalized treatment plan finding the best approaches that are in line with your child’s specific needs. If your child hasn’t had an assessment in 6 months, we will need to perform one.

A communication disorder assistant is a trained person who provides support to a speech-language pathologist or a certified audiologist in providing intervention to communication disorders in persons. A CDA can complete treatment for speech disorders under the supervision of the SLP. However, a CDA cannot complete the assessment.

Speech Language Pathologists (SLPs) can assess and treat speech issues; whereas, a Communications Disorders Assistants (CDAs) can complete treatment for speech disorders under the supervision of the SLP, a CDA cannot complete an assessment. 

Virtual sessions are possible, however, an in-person assessment is always recommended first and virtual sessions might not always be the best option for specific needs and concerns.

At this moment we do not accept cash or e-transfer. A debit card can be used if it is a VISA debit (has the 3 digits on the back).

Yes, a card is needed on the client profile at the time of the initial assessment. However, we will not charge until after the session takes place.

You are just entering your card information, so that there is a card on file for your services. We use a secure and encrypted service, and will not charge anything until after the session takes place. If you are not comfortable with entering your information ahead of time, you can provide a credit card when you come to our offices, but you will also need to complete the intake form in person as well. This will all need to be completed ahead of the first session.

We do not do sleep training or swallow studies at this moment.

We ask that you please fill out all intake forms through our Jane software ahead of your session. However, you will not need to bring anything unless it is for a feeding assessment or feeding related session.

For a feeding assessment we ask that you please bring a little bit of foods they normally eat, some foods that are more challenging, and it’s also good to have a few different textures on hand, such as: purees (applesauce/yogurt), crunchy foods (crackers/toast), hard/chewy foods (meat/raw veggies), as well as the utensils and cups that you typically use. 

Yes, for a feeding related assessment we ask that you please bring a little bit of foods your child normally eats, some foods that are more challenging. It’s also good to have a few different textures on hand, such as: purees (applesauce/yogurt), crunchy foods (crackers/toast), hard/chewy foods (meat/raw veggies), as well as the utensils and cups that you typically use.

Our therapists cannot diagnose a tongue tie, but can do a functional assessment to determine whether or not it may be impacting overall function.

We require 48 hours notice prior to the scheduled appointment time, if an appointment needs to
be canceled or rescheduled. A fee will be charged if an appointment is missed without notification. Full cancellation policy can be viewed here

We are covered by most insurances, However we do not bill directly. We would provide you with the invoices for service for you to submit to your insurance. Because of this we always advise the client to confirm with their insurance provider ahead of the initial assessment.

We do have a waitlist for both our SLP and OT services. There is a longer wait for afterschool and weekend sessions, so if you have the flexibility to come in during the week you will be able to get in much sooner.

We kindly ask you to provide the following:
– Your child’s first and last name
– Your child’s birthdate and age
– Phone number and email address
– A brief description of what you wish to address with our services

Please note that each client will remain on our waitlist for 6 months from the initial date they were added.
Ideally we would expect to see your child much sooner than that. However, if by chance 6 months have passed and your child was not seen, they would be removed from our waitlist and we would need you to reach out to get them re-added.
The reason we will have a 6 month maximum, is as the child ages the concerns and needs typically change, as does your scheduling availability. We would like that to be accurately reflected on our waitlist. After the 6 months, you may have also found another therapist and no longer require our services. 

No, please note that the initial booking is for the assessment only. Any future follow-up appointments may not be in this same time slot or with the same practitioner due to availability. For ongoing scheduling, please kindly discuss with your therapist.

After the assessment your child can also be seen by one of our Communicative Disorders Assistants (CDA)s as they have more afterschool and weekend availability in their schedules.

Yes, our products available on the website can be purchased in-clinic as well as through the website for pick-up or delivery.

Due to the nature of the products we sell, we do not currently offer refunds unless a product is found to be defective. Please see our full Return Policy for more details.

We do not currently offer shipping outside of Canada.

We stand behind the quality of our products. If you receive a defective product, or a product damaged in shipping, please reach out to us via email at
LaurenReznickTherapy@gmail.com within 14 days of having received your order to process a refund. If your product was damaged due to shipping please include photos of the damaged package. Please note, we are not able to refund the cost of shipping at this time.

If you have not yet received a Shipping Confirmation email and your order has yet to ship, please feel free to contact us via email at LaurenReznickTherapy@gmail.com to make any changes to your order. Once your order has been shipped we are unable to make any changes or refunds.

You are absolutely welcome to pick up your products at our office, during regularly scheduled business hours. There will be an option for both pick-up and delivery. Please note, your order will not be ready for pickup immediately. You will receive an email stating your order is ready for pick up. You do not need an appointment to pick up your order.